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Field Service Engineer-Central East

FIELD SERVICE ENGINEER
If you are ready for meaningful challenges, eager to make a difference and to go the extra mile, we invite you to apply to become a Field Service Engineer with our company. At Volvo Penta, we support our team members in achieving their goals while at the same time helping to make our customers successful.
We strive for balance and believe that actively prioritizing a high level of diversity in our workforce creates competitive advantage. It is our people that make the difference!
SUMMARY
The Field Service Engineer is accountable for all service, technical support and warranty activities within an assigned geographical area of responsibility for both Marine and Industrial products. In this role, the Field Service Engineer assists our Dealer customer base in determining methods to maintain and/ or improve the competency level of each within Volvo Penta.
AREA OF RESPONSIBILITY: Central East
LOCATION
This is a field-based position. The candidate for this position should be located near a major airport in one of the following states: Ohio, Indiana or Michigan
CORE RESPONSIBILITIES
+ Provide onsite technical support to dealers as assigned by the VPA Chesapeake office to resolve customer concerns as well as ensure technicians receive necessary onsite training to handle repeat concerns
+ Investigate product complaints and make onsite decisions to promptly resolve them within VPA guidelines
+ Investigate reported safety incidents and report findings to VPA management
+ Encourage all dealers to respond favorably and in a timely manner to communications sent from Volvo Penta (campaigns, recalls, etc.). Direct dealer to the appropriate department within VPA to address their concerns
+ Submit case details on product quality concerns. Process warranty authorizations in a timely manner
+ VPPN Navigation training to include master user setup and updating, adding/removing dealership employees, updating dealer list
+ Provide instructor-led product training as scheduled. Promote Volvo Penta eLearning?s throughout the dealer organization both administrative and technical. Responsible for maintaining dealer technical certifications through Volvo Penta instructor-led trainings
+ Provide assistance with LMS navigation and set-up, running training reports, and reinforcing training requirements as well as the advantages of having trained technicians
+ Promote and support original Volvo Penta parts sales and dealer incentive programs
+ Represent Volvo Penta service at assigned boat shows and dealer meetings
+ Promote brand awareness through Volvo Penta advertisement, signage, website familiarity, and merchandise
SKILLS & KNOWLEDGE REQUIRED
+ Strong mechanical & electronic expertise in troubleshooting repair, overhaul and installation of Volvo Penta Marine and/or Industrial products
+ In-depth knowledgeable of Marine and Industrial retail sales and service trade practices
+ Strong written, oral, interpersonal, and presentation skills
+ Strong working knowledge and experience with Microsoft Office Products (Power Point, Excel, Word etc.)
+ High ability to work independently without direct supervision, and manage multiple objectives and cases at one time
+ Ability to advise and mentor others regarding customer service techniques
+ Bilingual (English/French/Spanish), preferred
EDUCATION & EXPERIENCE
+ Bachelor?s Degree in Business or related field; or equivalent combination of education and experience
+ Minimum (5) five years Marine and/or Industrial retail trade experience
+ Technical Certificates preferred
COMPENSATION & BENEFITS
+ Volvo Penta Region Americas offers a competitive salary with an excellent benefits package that includes health, life, dental and vision plans as well as a 401(k) with company match and a pension
_Disclaimer_ _: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V._
About us
The Volvo Group is one of the world?s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With Volvo Penta , a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.
Auto req ID
87492BR
Entity
Volvo Penta
State/Province
Flexible
City/Town
Flexible
Employment/Assignment Type
Regular
Travel Required (Maximum)
Frequent
Last application date
08-Dec-2018
Functional Area
Aftermarket
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran

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